Age Verification Policy

Zyntrionz.com is restricted to people who are of legal gambling age in New Zealand. In New Zealand, the minimum age is 18 years. We use age-gating and, where appropriate, verification checks to help prevent underage access.

1) Minimum age

• You must be at least 18 to access or use any parts of the service that involve gambling or gambling-like activity, including creating an account and placing bets/wagers (if offered).
• If you are not 18, you must not use the service.

2) Age-gating at entry and sign-up

We may use one or more of the following measures:

• Date-of-birth prompt and an 18+ confirmation before access to age-restricted areas.
• Account registration checks, including requiring a date of birth and restricting access if the date indicates you are under 18.
• Controls that block or limit features until age checks are complete.

3) Verification, checks, and re-verification

To support age compliance, we may request or perform checks at sign-up or later (for example, before withdrawals, after a change to account details, or where risk indicators are present). Checks can include:

• Requesting proof of age/identity (e.g., government-issued photo ID) and/or proof of address.
• Consistency checks across your account information and activity.
• Using verification service providers or database checks where available and appropriate.

If you do not provide requested information within a reasonable timeframe, we may restrict access (including deposits, play, or withdrawals) until verification is completed.

4) Suspected underage use

If we suspect an account is being used by, or on behalf of, someone under 18, we may:

• Pause or restrict the account while we investigate.
• Request additional information to confirm age/identity.
• Refuse service, close the account, and prevent further access.
• Take steps required by applicable law and our terms, including handling any associated transactions in a compliant manner.

5) How to report underage access

If you believe a minor is accessing Zyntrionz.com, please contact us as soon as possible with any relevant details (do not include unnecessary sensitive information):

6) Help and support

If you need support related to gambling harm, you can contact the New Zealand Gambling Helpline: 0800 654 655 (or visit gamblinghelpline.co.nz).